Support
Help
Billing, the app, accounts, and how the data is built. This is customer support — Pro checkout lives on /pro.
Contact
Email info@snowsure.ai. We read every message, including press and partnership requests.
SnowSure, 310 Market Street, Basalt, Colorado 81621. Published by Afore(43 Nord LLC, a Maine limited liability company, doing business as Afore Travel).
The app
The iPhone app is in App Store review. Road alerts, powder alerts, and lock-screen storm updates ship with it. Reserve a Founding Member spot and we will write when it is live.
If a purchase does not appear after you install, restore it from Profile → Restore purchases. Apple holds the receipt; we never see your card.
SnowSure Pro
Pro is a subscription — the 14-day outlook, all seven models, alerts on unlimited mountains in My Mountains, and unlimited Ask Surely. It replaced the old donation checkout. Manage or cancel in the App Store (iPhone) or from your profile page under Manage subscription (web).
Plans and what is free: snowsure.ai/pro.
Accounts
Sign in with Apple or Google on the web or in the app. The same email is the same account. If you cannot get in, write to support with the address you used — we can look up the account, not reset an Apple or Google password.
Data on the mountain
Forecasts, scores, and road status are published in good faith from official models and highway feeds. They are not a substitute for the resort's own report or the highway authority. How we grade forecasts is on Forecast Trust and in the FAQ.
